T: 01473 487474
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We only display items on the website that we currently have in store or in our stockroom and in most cases, you will receive your item(s) within 3 working days from the point of placing an order. If you need your items by a particular date, please let us know by using the additional shipping notes.
For guaranteed next day delivery your order must be placed before 1pm (GMT) Monday – Friday. We will try our best to despatch orders placed after 1pm but can’t guarantee their delivery. Orders placed on the weekend will be delivered on Tuesday.
Morning delivery and weekend delivery may be available with a surcharge, depending on stock location and delivery post code. If this is required please call us on: 01473 487474 to discuss.
Customers outside of the EU are responsible for paying all taxes and duties. These are not included in our delivery charges and are usually invoiced by the delivery company that we use.
All return orders need to be sent back to us well packaged and safe for transit. Items damaged due to insufficient protection may be rejected or charged a restocking fee. Items packaged in a box (e.g. ski boots) must be returned in an outer box or bag for protection. The postage label must not be applied directly to the product packaging. Orders need to be returned with the specified returns period; items returned after this may not be refunded.
Customers are responsible for the return shipping charges. We recommend you use Royal Mail and get a proof of postage.
Please return your goods to:
Active SnowSports
Bourne Hill,
Wherstead
Ipswich,
IP2 8NQ
According to the Distance Selling Regulations you have the legal right to cancel your order up to a maximum of 14 days from the day after you receive your goods. You must notify us of intent to cancel in writing, by contacting us at: Active SnowSports, Suffolk Ski Centre, Bourne Hill, Wherstead, Ipswich, IP2 8NQ, or via email: [email protected]. Any return postage costs are the responsibility of the customer and goods must be returned unused and packaged safely for transit.